Storage Belmont Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Belmont provides removals, collection, delivery, and storage services within the United Kingdom. By placing a booking, paying a deposit or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
Customer means the person, firm or company who requests or purchases the services from Storage Belmont.
Services means any removal, transport, collection, delivery, packing, loading, unloading, and storage services supplied by Storage Belmont to the Customer.
Goods means the items of property, personal belongings, furniture, equipment, or other effects that are the subject of the Services.
Premises means any property or location where the Services are carried out, including collection and delivery addresses and storage facilities.
Contract means the agreement between the Customer and Storage Belmont for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
Storage Belmont provides domestic and commercial removals, transport and storage services within the United Kingdom, including associated handling of goods and related services arising from relocation, temporary storage, and longer-term storage requirements.
The precise scope of the Services will be as described in our written quotation or booking confirmation. Any services not expressly listed will be treated as additional and may be subject to extra charges.
3. Booking Process
3.1 Initial enquiry
The Customer may contact Storage Belmont to request an indicative quote or to discuss service options. Any estimate provided at this stage is for guidance only and does not constitute a binding offer.
3.2 Survey and quotation
Where appropriate, we may carry out an assessment of the Goods and Premises, either remotely or in person. Based on this assessment, we will provide a written quotation describing the Services, the applicable charges, and any assumptions or exclusions.
3.3 Acceptance of quotation
The quotation shall be valid for the period stated on it, or where no period is stated, for 30 days from the date of issue. The Customer accepts the quotation by confirming in writing that they wish to proceed, subject to availability. No booking is guaranteed until we have issued a booking confirmation.
3.4 Booking confirmation
Following acceptance and any required deposit payment, Storage Belmont will issue a booking confirmation setting out the agreed service date or dates, locations, and any special conditions. The Contract is formed at the point of this confirmation.
3.5 Changes to booking
Any requested changes to dates, addresses, volume of Goods, or service level must be agreed in writing and may result in an amended quotation and additional charges. Storage Belmont reserves the right to decline changes where operationally impracticable.
4. Customer Responsibilities
The Customer agrees to:
Ensure that adequate and accurate information regarding the Goods, access, parking, and Premises is provided in advance.
Obtain and maintain all necessary consents, permits or parking permissions required for the Services to be carried out safely and lawfully.
Be present, or appoint an authorised representative to be present, at the Premises during collection and delivery, to direct the placement of Goods and verify completion of the Services.
Properly prepare, secure, and pack Goods where packing is not included as part of the Services, and comply with any instructions given by Storage Belmont regarding safe packing and labelling.
Ensure that the Goods do not include any prohibited or restricted items as set out in these Terms and Conditions.
5. Payments and Charges
5.1 Pricing
Prices are based on the information provided by the Customer, including volume or weight of Goods, access conditions, distance, and any special handling needs. If the information is incomplete or inaccurate, Storage Belmont reserves the right to adjust the charges accordingly.
5.2 Deposits
We may require a deposit to secure your booking. The deposit amount and due date will be set out in the quotation or booking confirmation. Failure to pay the deposit by the specified date may result in cancellation of the booking.
5.3 Payment terms
Unless otherwise stated in writing, full payment for removals and associated services is due no later than the day of service commencement, and full payment for storage services is due in advance for each storage period. We may decline to start or continue Services where payment has not been received in cleared funds.
5.4 Methods of payment
We accept commonly used UK payment methods, as specified at the time of booking or invoicing. The Customer is responsible for any bank charges or fees arising from their chosen payment method.
5.5 Late payment
Where payment is overdue, Storage Belmont may charge interest on the outstanding amount at the statutory rate applicable in the United Kingdom, and may withhold or suspend Services, including the release of Goods from storage, until all outstanding sums have been received.
6. Cancellations and Postponements
6.1 Cancellation by the Customer
If the Customer wishes to cancel the Services, they must notify Storage Belmont in writing as soon as reasonably practicable. The following cancellation charges may apply, unless otherwise stated in the quotation:
If cancellation is received more than 7 days before the scheduled service date, any deposit may be refunded, subject to deduction of any reasonable administrative costs.
If cancellation is received between 3 and 7 days before the scheduled service date, Storage Belmont may retain up to 50 percent of the quoted service charge or deposit, to cover reserved resources and lost opportunity.
If cancellation is received less than 3 days before the scheduled service date, Storage Belmont may charge up to 100 percent of the quoted service charge.
6.2 Postponement by the Customer
Requests to postpone the service date are subject to availability and may incur a postponement fee. Where postponement is not possible, the cancellation provisions above may apply.
6.3 Cancellation by Storage Belmont
Storage Belmont may cancel or suspend the Services where:
The Customer has not paid the required deposit or charges.
The Customer has provided incomplete, inaccurate, or misleading information.
Carrying out the Services would be unsafe, unlawful, or materially different from the agreed scope.
In such cases, we will use reasonable efforts to propose an alternative solution. Where we cancel without fault on the part of the Customer, any pre-paid charges in respect of unused Services will be refunded.
7. Access, Parking and Delivery Conditions
The Customer is responsible for ensuring that Storage Belmont has suitable access to, and egress from, the Premises, including adequate parking for vehicles and safe routes for carrying Goods.
Any local parking restrictions, permits or fees are the responsibility of the Customer, unless expressly agreed otherwise in writing. Additional charges may be incurred where our team is delayed or required to park at a distance due to inadequate arrangements.
Where access to the Premises is restricted or significantly more difficult than indicated at the time of quotation, Storage Belmont may adjust the charges, modify the Services or, if necessary, decline to proceed, subject to payment of reasonable costs incurred.
8. Goods Not Accepted for Carriage or Storage
Unless expressly agreed in writing, Storage Belmont does not accept for carriage or storage:
Perishable items or foodstuffs.
Living plants or animals.
Hazardous, flammable, explosive, corrosive or toxic substances, including fuels, gases, chemicals, paints, and aerosols.
Illegal items or substances or items obtained unlawfully.
Valuables including but not limited to cash, securities, precious metals, jewellery, watches, collections, antiques of high value, artwork, and important documents such as passports, title deeds and financial records.
If any such items are included without our knowledge or written consent, Storage Belmont will have no liability for their loss or damage, and the Customer shall indemnify us for any loss, damage, expense or liability arising from their presence.
9. Storage Terms
9.1 Storage period
Storage Belmont will store Goods for the period agreed in writing. The storage term may be extended upon agreement and continued payment of storage charges.
9.2 Storage charges
Storage charges are payable in advance at the intervals set out in the quotation or invoice. Charges may be reviewed periodically, and any increase will be notified to the Customer with reasonable notice.
9.3 Right of lien and sale
In the event of non-payment of any sums due, Storage Belmont has a right of lien over the Goods, meaning we may retain possession until all outstanding amounts are settled. If the debt remains unpaid after reasonable notice, we may sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding balance, accounting to the Customer for any surplus.
9.4 Access to stored goods
Access to Goods in storage is by prior arrangement only and may be subject to handling charges. Identification and appropriate authorisation may be required before access is granted.
10. Waste Regulations and Disposal
Storage Belmont complies with relevant UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of household refuse, builder's rubble, or other waste, unless expressly agreed as an additional service.
The Customer is responsible for ensuring that any items presented for removal or storage are not waste or hazardous materials. Where unwanted items require disposal, the Customer must inform us in advance so that lawful disposal can be arranged, which may incur additional charges.
We reserve the right to decline removal or transport of items that would breach waste management legislation or pose a risk to health, safety, or the environment.
11. Liability and Insurance
11.1 Standard liability
Storage Belmont will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, shall be limited as set out in this clause, except where a higher level of cover is agreed in writing.
11.2 Exclusions of liability
We shall not be liable for loss or damage arising from:
Acts or omissions of the Customer or their representatives, including inadequate packing where not carried out by us, or failure to disclose relevant information.
Normal wear and tear, natural deterioration, or inherent defects in the Goods.
Changes in atmospheric conditions, including temperature or humidity, unless specific environmental control has been agreed.
Loss or damage to items prohibited under these Terms and Conditions.
Indirect or consequential losses, such as loss of profits, loss of use, or emotional distress.
11.3 Limits of liability
Unless otherwise agreed in writing, our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable market value per item or consignment, subject to an overall cap per job as stated in our quotation or current policy. It is the Customer's responsibility to arrange additional insurance if required.
11.4 Notification of claims
Any loss of or damage to Goods that is apparent on delivery must be noted at the time and notified to Storage Belmont in writing as soon as reasonably practicable. Claims for loss or damage not apparent on delivery must be reported in writing within a reasonable period after delivery or discovery, to enable proper investigation.
12. Force Majeure
Storage Belmont shall not be in breach of the Contract nor liable for any delay or failure to perform any part of the Services where such delay or failure results from events or circumstances beyond our reasonable control. These may include adverse weather, traffic incidents, road closures, industrial disputes, epidemics, acts of government or public authorities, or acts of third parties.
Where a force majeure event occurs, we will use reasonable endeavours to minimise disruption and, where possible, to agree a revised timetable or alternative arrangements with the Customer.
13. Data Protection and Privacy
Storage Belmont will handle personal information in accordance with applicable UK data protection laws. Personal data provided by the Customer will be used for the purposes of administering bookings, delivering Services, processing payments, and meeting any legal or regulatory obligations. We will take appropriate measures to safeguard such data and will not share it with third parties except where necessary for service delivery, legal compliance, or with the Customer's consent.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should contact Storage Belmont promptly with full details, so that we have a fair opportunity to investigate and resolve the matter. We will aim to respond within a reasonable time frame and, where appropriate, may propose remedial action or a goodwill gesture.
Nothing in this clause affects the Customer's legal rights under UK consumer law, where applicable.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between Storage Belmont and the Customer and supersede any previous understandings or representations.
16.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by Storage Belmont. Any terms proposed by the Customer that conflict with these Terms and Conditions shall be invalid, unless expressly accepted in writing.
16.3 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
16.4 Assignment
The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of Storage Belmont. We may assign or subcontract part or all of the Services, provided that this does not materially affect the level of service provided.
16.5 No waiver
Any failure or delay by Storage Belmont in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
By proceeding with a booking or using our removals and storage services, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
