Belmont Storage Terms and Conditions

These Terms and Conditions set out the basis on which Belmont Storage provides storage-related services in the UK. By making a booking, placing items into storage, or using any associated service, the customer agrees to be bound by these terms. Please read them carefully before proceeding. They explain how bookings are made, when payments are due, the rules for cancellation, the limits of our responsibility, and the legal requirements that apply to items stored or removed.

In these terms, references to “we”, “us”, and “our” mean Belmont Storage, and references to “you” or “the customer” mean the person or business using our storage services. These terms apply whether the service is for short-term use, longer-term storage, collection, delivery, or related handling. They are intended to support a clear and lawful arrangement for all parties.

By using Belmont Storage services, you confirm that you are authorised to enter into an agreement and that all information you provide is accurate and complete. If you are booking on behalf of another person or business, you must ensure that you have permission to do so and that the person or organisation will comply with these terms.

1. Booking process

Bookings may be made through the methods we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received the relevant payment or deposit. We may ask for identification, item details, size estimates, access requirements, and any other information needed to provide the service safely and lawfully.

It is your responsibility to ensure that the information supplied during the booking process is true, accurate, and not misleading. Any variation in the type, quantity, condition, or size of the items may affect the suitability of the storage arrangement and may lead to a change in price, access terms, or acceptance of the goods.

2. Acceptance and refusal of storage requests

We may refuse or cancel a booking if the items are unsuitable, prohibited, dangerous, illegal, excessively hazardous, or likely to cause damage, contamination, nuisance, or risk to people or property. We may also refuse service where we reasonably believe that the customer has provided false information, failed to meet payment obligations, or may otherwise breach these terms.

If a booking is accepted subject to special conditions, those conditions will form part of the agreement. Acceptance of a booking does not mean that we have inspected each item or accepted liability for any hidden defect, poor packing, or undisclosed risk. The customer remains responsible for the contents and condition of all items stored.

3. Payment terms

Unless otherwise agreed in writing, all fees are due in advance or on the dates stated in the booking confirmation or invoice. Charges may include storage fees, collection or delivery charges, handling fees, administration fees, packaging charges, late payment charges, and any other agreed extras. All prices are payable in pounds sterling and may be subject to VAT where applicable.

We may revise our charges from time to time to reflect changes in operating costs, service scope, insurance requirements, or regulatory obligations. Where a price change applies to an existing arrangement, we will give reasonable notice unless the change is required immediately for legal or safety reasons. Continued use of the service after notice of a price change will be treated as acceptance of the revised rate.

Late or failed payments may result in suspension of access, refusal to release items, termination of the arrangement, or recovery action. You are responsible for any costs we incur in pursuing overdue sums, including reasonable administrative costs, collection costs, and legal expenses where permitted by law. Any payment made by card, bank transfer, or other method must be free from chargebacks or fraudulent reversal unless required by law.

4. Deposits, recurring charges, and additional costs

Where a deposit is required, it is held as security against unpaid charges, damage, cleaning, disposal, or breach of these terms. Any unused balance of a refundable deposit will be returned within a reasonable period after the agreement ends, provided there are no outstanding sums or claims.

For recurring storage, payment may be collected at regular intervals in advance. If payment fails, we may contact you to request immediate settlement. If payment remains outstanding, we may apply storage liens or other lawful remedies and may treat the items as abandoned in accordance with these terms and applicable law.

5. Cancellations and changes

You may request to cancel or amend a booking by giving notice in the manner we specify. The amount of any refund or charge depends on the timing of cancellation, the type of service, any work already carried out, and any costs already incurred by us. Where a booking involves a fixed date, reserved capacity, or arranged collection, cancellation charges may apply.

We may cancel or rearrange a booking if this is necessary due to operational reasons, safety concerns, staff availability, weather disruption, force majeure, legal restrictions, or events outside our reasonable control. If we cancel a confirmed booking for reasons within our control, we will usually offer a refund of the unused service element or an alternative date where reasonably possible. This does not affect any rights you may have under applicable law.

You are responsible for ensuring that items are ready for collection or drop-off at the agreed time and in the agreed manner. Missed appointments, failed access, incorrect addresses, unsuitable packaging, or inability to hand over the items may be treated as a late cancellation or failed service visit.

6. Customer obligations

You must ensure that all items are securely packed, clearly labelled where necessary, and suitable for storage. You must not store anything that is prohibited by law, dangerous, perishable, live, odorous, contaminated, unstable, unlawfully held, or likely to attract pests or create a health and safety issue.

You must provide any relevant instructions concerning fragile items, special handling, access needs, or known defects. Failure to disclose relevant information may increase the risk of damage or loss, for which we will not be responsible except where liability cannot be excluded by law. You must also keep your contact details, payment details, and other booking information up to date.

You remain responsible for ensuring that the goods comply with all applicable import, export, ownership, and disposal requirements. If you instruct us to handle goods that are subject to a legal restriction or special control, you must provide proof of entitlement and any necessary documentation in advance.

7. Liability and limitation of responsibility

We will exercise reasonable care and skill in providing the service. However, except where prohibited by law, we do not accept responsibility for indirect loss, loss of profit, loss of business, consequential loss, or any loss arising from information supplied by the customer that is inaccurate, incomplete, or misleading.

We are not liable for damage caused by items that are fragile, poorly packed, inherently defective, or unsuitable for storage unless the damage is directly caused by our negligence and cannot be excluded under law. We are also not responsible for deterioration caused by natural conditions, atmospheric changes, latent defects, infestation, mould, rust, corrosion, or inherent vice unless we have expressly agreed otherwise in writing.

Our total liability for any claim arising out of a specific service will be limited to the amount paid by you for that service or to any higher amount that cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.

8. Insurance

Unless we specifically state otherwise, our service does not include insurance cover for the customer’s goods. You are responsible for arranging adequate insurance if you wish to protect items against theft, fire, flood, accidental damage, or other risks. Any insurance that we may arrange or offer, if available, will be subject to separate terms and may contain exclusions, excesses, and claim requirements.

It is your duty to ensure that the declared value of stored items is accurate and reasonable. If the value of goods is understated or overstated, this may affect any insurance cover, claims process, or compensation assessment. Where a claim is made, you must cooperate fully and provide documents, photographs, receipts, or other evidence reasonably requested.

9. Waste regulations and prohibited items

Where our service involves removal, clearance, transfer, or disposal of items, all waste must be described honestly and must be lawfully presented for handling. The customer must not use our service to dispose of controlled waste, hazardous waste, clinical waste, asbestos-containing materials, chemicals, oils, batteries, tyres, gas cylinders, electrical items requiring special treatment, or any other item subject to specific legal controls unless we have expressly agreed to handle it and all legal requirements are met.

You must not deposit waste or goods that are contaminated, leaking, unsafe, or likely to breach environmental rules. If we reasonably believe that any item breaches waste legislation, environmental protection law, transport requirements, or health and safety rules, we may refuse collection, isolate the item, report the matter to an appropriate authority where required, and charge any reasonable costs incurred.

Where goods are classified as waste, you remain responsible for providing accurate descriptions and for ensuring that any duty of care obligations are met. You agree not to conceal, mislabel, or mix waste streams unlawfully. If we incur fines, clean-up costs, disposal charges, or third-party claims because of your breach of waste rules, you will indemnify us for those losses to the extent permitted by law.

10. Access, storage, and care of goods

If the service includes access to stored goods, you may only access items at the agreed times and in accordance with our procedures. We may require notice before access, and we may supervise access for safety, inventory, or security reasons. We may also temporarily restrict access during maintenance, emergencies, audits, or where payment is overdue.

We may move, stack, or reconfigure stored items where reasonably necessary for operational efficiency, safety, or space management. We will take reasonable care when doing so, but we are not responsible for loss arising from poor packing, unstable stacking caused by the customer, or hidden defects in the goods. Items must be delivered in a condition suitable for handling by normal storage methods.

11. Abandoned goods and termination

If you fail to pay charges, fail to collect goods, or do not respond to our communications for a reasonable period, we may treat the items as abandoned after giving any notice required by law or by these terms. Before disposing of or selling abandoned goods, we may apply proceeds toward unpaid storage charges, recovery costs, disposal costs, and other lawful expenses.

We may terminate the agreement immediately if you commit a material breach, provide false information, attempt unlawful use of the service, or place unsafe or prohibited items into storage. On termination, you must promptly remove all goods and settle all outstanding amounts. Termination does not affect any rights or obligations that have already accrued.

Any item left beyond the end of the agreement may continue to attract charges until collected, lawfully disposed of, or otherwise dealt with under these terms. We will act reasonably in dealing with such items, but we are not obliged to store them indefinitely or at our expense.

12. Data, records, and communications

We may keep records relating to bookings, payments, inventory, access, and communications for operational, legal, accounting, and security purposes. Communications may be sent by email, text message, or other reasonable method using the contact details you provide. You are responsible for ensuring that such details remain current.

Where we ask you to confirm instructions in writing, you must do so promptly. Electronic records, invoices, booking confirmations, and notices may be used as evidence of the agreement and the services provided. Any changes to these terms will apply from the date stated in the updated version or the date of your continued use of the service, whichever is later.

13. Force majeure

We will not be liable for delay or failure in performing our obligations where caused by events beyond our reasonable control, including but not limited to severe weather, fire, flood, power failure, transport disruption, industrial action, acts of government, epidemic restrictions, accident, or security incidents. During such events, we may suspend or adjust services as needed.

If a force majeure event continues for an extended period, either party may have the right to terminate the affected service on reasonable notice. Any pre-paid amounts relating to services not supplied may be refunded, less any reasonable costs already incurred, unless the law requires a different outcome.

14. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay in exercising any right under these terms shall operate as a waiver of that right. These terms represent the entire agreement between the parties concerning the relevant service, unless varied in writing by authorised representatives of Belmont Storage.

By proceeding with a booking or using the service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Belmont Storage reserves the right to update these terms from time to time to reflect changes in law, operational practice, or service requirements, and the version in force at the time of booking will normally apply unless stated otherwise.